Digital dining: How iPads and smartphones are refining customer service

When Burgatory opened at the Waterworks Mall in January, the restaurant’s staff used clipboards to track who needed a table. But the new burger place was slammed, with waits at some points stretching past two hours. “We knew immediately that we needed help,” said co-owner Mike Hanley.

Within weeks, the restaurant switched to iPads connected to a system developed by a South Side company that could send texts to customers’ cell phones when their table was ready, a change that allows would-be diners to shop or get other chores done instead of being trapped in a line at the restaurant door.

Read more in the Pittsburgh Post-Gazette